The global market for Customer
Relationship Management (CRM) Software is projected to reach US$89.9 billion by
2025, driven by the importance of maintaining and creating relationships with
customers in running successful businesses. Benefits of well implemented CRM
include better customer relationships, increased
customer loyalty, happy customers are always willing to pay a price premium for
superior product experience; customer retention as loyal customers spend over 70%
more than new customers; lower customer churn rate; successful brand building
and equity; enhanced ability for up-selling and cross-selling; improved
revenues, profitability and corporate bottomline. Additionally, in the current competitive
market scenario, customer loyalty is hard to gain since competition and rapid commoditization
of products and services make switching to other companies easy. This makes CRM
even more important in understanding buyer behavior, expectations, and purchase
process so as to be able to align the product’s value proposition to the
buyers’ need. It is important for businesses to align CRM with sales, marketing
and customer service (feedback and support) departments. CRM software draws information
from myriad departments in a company to provide centralized and holistic information
valuable in making quick and informed decisions that improve responsiveness of customer-facing
departments. Read More…
The Global Market for Big Data Technologies and Services is Projected to Reach $60 Billion by 2022
GIA launches comprehensive analysis of industry segments, trends, growth drivers, market share, size and demand forecasts on the global Big Data market. The global market for Big Data Technologies and Services is projected to reach $60 billion by 2022 , driven by soaring digital data volumes in organizations and the resulting need to turn this data into valuable insights for enhancing operational efficiency, tapping new opportunities and gaining competitive edge. Defined as a natural result of mankind’s obsession with information technology and digitalization, “Big Data” refers to extremely large sets of structured, semi-structured and unstructured data of different types, including text, audio or video, generated from diverse data sources that has the potential to be mined for required information. While data supply associated with big data ecosystem has always been large and voluminous in most organizations, the ability to use these large datasets and convert them into meaningf
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