The Global Market for Unified Communications & Collaboration is Projected to Reach US$62.6 Billion by 2022

Need to Integrate Diverse Channels of Business Communications Into One Cohesive System Spurs the Unified Communications & Collaboration Market, According to a New Report by Global Industry Analysts, Inc.

GIA launches comprehensive analysis of industry segments, trends, growth drivers, market share, size and demand forecasts on the global Unified Communications & Collaboration market. The global market for Unified Communications & Collaboration is projected to reach US$62.6 billion by 2022, driven by the need to integrate all business communications technologies such as messaging systems, email, conferencing, telephone and cloud sharing into a single cohesive system.

Communication has today become fragmented and complex with the potential to become an overwhelming mess until managed and unified adroitly. Developments in telecommunication and Internet technologies have created multiple newer ways of communication. While all of these diverse communication platforms and services enable faster and more efficient communication, the ability to access them anytime and from anywhere requires unification. Stand-alone use of various communication solutions can make communications and collaboration for businesses less efficient & productive, more complex & expensive to manage and maintain, since management requires more time and resources on a variety of diverse infrastructure. While email, conferencing, video and voice are potent communication tools when sized independently, they however do not allow for smart, agile, and flexible communication unless unified into a single platform that allow enterprise workers to spontaneously shift among the various communication platforms irrespective of location and time. Despite the strides taken in the field of communication, employees continue to face challenges and productivity killing bottlenecks that thwart instantaneous communication like delays in communication, email overload, and inability to contact people when needed.

Against this backdrop, there is growing interest in unified communications and collaboration (UCC) for its ability to overcome these challenges and effectively tap into all the benefits offered by each modality of communication. UCC helps take out independent silos of communication and integrates them into a single, coherent and centrally administered platform. Defined as management of diverse communication methods, unified communication is growing in popularity as an integrated solution that reduces the complexity of communication. Few of the major benefits offered by unified communication include higher productivity, increased flexibility and agility, faster and more efficient communication, reduced costs and overheads, collaborative task management, and dissolution of communication barriers posed by variations in media. The need for UCC remains especially acute amidst changing market environment and the resulting need for companies to increase productivity, remain competitive and retain critical survival capabilities such as agility and flexibility. A major trend in the market is the emergence of mobile UCC, defined as the integration of mobile communications with UCC. The explosion of enterprise mobility and widespread deployment of BYOD projects are major factors fueling the trend. Other factors spurring growth in the market include growing interest in UCC as a green IT technology, growing trend towards virtualizing unified communications, integration of WebRTC into UCC solutions, integration of social media with UCC, steady migration to pure IP based UC platforms, and rising popularity of cloud based UCC.

As stated by the new market research report on Unified Communications & Collaboration, the United States represents the largest market worldwide. Asia-Pacific ranks as the fastest growing market with a CAGR of 17.2% over the analysis period, led by factors such as spurt in the number of domestic SMBs which are primarily adopters of mobility technologies especially managed and hosted unified communications and collaboration services; and increased establishment of foreign subsidiaries and affiliates as a fallout of the outsourcing trend and the resulting need to create a virtual enterprise environment for anytime, anywhere collaboration among geographically dispersed employees and partners.

Major players in the market include 8x8 Inc., Alcatel-Lucent Enterprise, Avaya Inc., Broadsoft, Inc., Cisco Systems Inc., FuzeBox Inc., Genesys, IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation of America, PanTerra Networks Inc., Polycom, Premiere Global Services Inc., RingCentral Inc., Unify Inc., and West Corporation, among others.

The research report titled “Unified Communications & Collaboration: A Global Strategic Business Report” announced by Global Industry Analysts Inc., provides a comprehensive review of market trends, issues, drivers, mergers, acquisitions and other strategic industry activities of global companies.  The report provides market estimates and projections for all major geographic markets such as the US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, and Rest of Europe), Asia-Pacific (China and Rest of Asia-Pacific), Latin America (Brazil and Rest of Latin America) and Rest of World. Key deployment models analyzed in the report include Hybrid, On-premise, and Cloud.

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